Terms of Service
Effective date: July 6, 2026
*This is an English translation for convenience. The Czech version is authoritative.*
1. Operator and service
Socra.fit is operated by HOJNY Media s.r.o., Chudenická 1059/30, Hostivař, 102 00 Praha, Czech Republic, Company ID (IČO) 08801703 (the "operator"). Contact: hello@socra.fit.
Socra.fit is a web application that lets personal trainers build training plans, assign them to clients and track completion, and lets clients log workouts and submit weekly check-ins (the "service").
2. How the service is provided, and the plans
The service is provided on a free plan and on paid plans. The plans differ only in how many active clients a trainer may run at once; every feature is available on every plan. The current plans, their limits and their prices are shown in the app under Settings.
Until the paid plans are switched on, the whole service is free and no client limit is enforced. We will give existing users at least 30 days' notice before that changes, and we will never start charging without your explicit agreement to a price.
The service is still under active development and provided "as is". We do not guarantee uninterrupted availability or the permanence of every feature; material changes will be announced in advance.
3. Subscription, prices and payment
Prices are final. The operator is not registered for VAT, so no tax is added to the prices shown. The price that applies to your order is the one displayed when you confirm it.
Payment. Payments are processed by Stripe Payments Europe, Ltd. You enter your card details directly with Stripe; the operator neither stores them nor has access to them.
Renewal. A subscription runs for a month or a year and renews automatically at the end of each period, at the price then in force, until you cancel it.
Cancellation. You can cancel at any time in the app under Settings. The subscription stays active until the end of the period you have already paid for and then does not renew. The unused part of a period is not refunded pro rata unless the law requires it or section 4 gives you that right.
Failed payment. If a payment fails we retry it several times and email you. You keep full access to your plan for 14 days from the first failed attempt. After that the free plan's client limit applies.
You do not lose data. A client limit only ever applies to adding new clients. Existing clients, training plans, logged workouts, check-ins and history are never deleted or hidden when a plan is downgraded, a payment fails, or a subscription is cancelled, and they remain available to you.
Price changes. We will give at least 30 days' notice of a price change. It takes effect from the following billing period, and you may cancel before that period begins.
4. Right of withdrawal
A consumer may withdraw from a subscription contract within 14 days of entering into it, without giving a reason. Writing to hello@socra.fit is enough.
A paid plan becomes available immediately on payment. By completing your order you expressly ask us to begin providing the service before the withdrawal period expires and acknowledge that, on the conditions set out in section 1837 of the Czech Civil Code, the right of withdrawal then ceases. If you withdraw earlier, we refund the part of the price corresponding to the service not yet provided.
Business buyers. If you are buying in the course of your business, for example as a self-employed trainer, you are not a consumer and this section does not apply to you.
5. Accounts
A coach creates an account by registering. A client joins on their coach's invitation using a join code; creating the account links the client to that coach. Users are responsible for the accuracy of their details and for protecting their credentials. The service is intended for persons aged 16+; clients under 18 may use it with a legal guardian's consent.
6. The coach–client relationship
The operator is not a party to the relationship between coach and client (coaching contracts, training fees, etc.). The coach is responsible for the professional quality and suitability of the training plans they assign.
Where a coach enters their clients' personal data into the service, the coach acts as the data controller and confirms they have a legal basis for the processing. The operator processes such data as a processor under Art. 28 GDPR, solely to provide the service, to the extent and for the duration set out in the Privacy Policy, engaging the sub-processors listed there; upon termination the data is deleted or returned. The operator maintains appropriate technical and organisational measures and will reasonably assist the coach with their GDPR obligations.
7. Health disclaimer
The service organises fitness training. It does not provide health or medical services, and nothing in it constitutes medical advice. Consult a physician before starting a training programme, especially if you have any health conditions. You exercise at your own risk.
8. Acceptable use
You must not: use the service unlawfully; upload content infringing third-party rights; attempt unauthorised access to other users' data; overload or disrupt the service; or use it to send unsolicited messages. Violations may lead to account restriction or termination; where no harm is imminent, we will normally warn you first.
9. User content
Content you put into the service (plans, notes, photos) remains yours. You grant the operator a non-exclusive licence to store, display and process it strictly to the extent needed to run the service. The operator does not use user content for marketing or to train AI models.
10. Liability
The operator is liable for damage to the extent required by law; nothing in this section limits consumer rights that cannot be contractually restricted. The operator is not liable for harm resulting from (a) incorrect or medically unsuitable training designed by a coach, (b) short-term unavailability of the service, or (c) use of the service in breach of these terms. We recommend backing up important data (e.g. training history) via export once the feature is available.
11. Termination
You may close your account at any time by writing to hello@socra.fit; self-serve account deletion in the app is on our roadmap. Closing an account is not the same as cancelling a subscription (section 3): cancelling only the subscription leaves your account on the free plan. The operator may discontinue the service or any plan with at least 30 days' notice, refunding the unused part of any subscription already paid for. Handling of data after account closure is governed by the Privacy Policy.
12. Consumer provisions
If you are a consumer, you may resolve disputes out of court via the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz) or the ODR platform. The contract is concluded in Czech.
13. Final provisions
These terms are governed by the law of the Czech Republic. Changes will be announced by email or in the app at least 14 days before they take effect; continued use after that date constitutes acceptance: otherwise you may close your account. The Czech version of this document prevails.